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 Outsourced Network Management
We utilize the best in technology, personnel, and processes to deliver outstanding service to our clients. Our Network Operations Center (NOC) and Technical Support Facility are located in New Delhi, India, and customers from around the world are serviced from here. The NOC operates 24 x 7 and provides a full range of technical services for both TDM and VoIP.
EURUS-Managed NOC Services Solution
• Operations - Keeping the network up and running smoothly. Includes alarm and performance monitoring to spot problems as soon as possible,ideally before users are affected.
• Administration - Keeping track of resources in the network and how they are assigned. It includes all the "housekeeping" that is necessary to keep the network under control.
• Maintenance - Performing repairs and upgrades - for example, when equipment must be replaced, when a router needs a patch for an operating system image, when a new switch is added to a network. Maintenance also involves corrective and preventive measures to make the managed network run "better", such as adjusting device configuration parameters.
• Provisioning - Configuring resources in the network to support a given service or implementing change requests. For example, this might include setting up the network so that a new customer can receive voice service
• Rates Management - Managing the rates tables for multiple vendors and customers. LCR Management.
• Help Desk Support – Tier I & II.
• Other Functions - Network planning, predetermined traffic routing to support load balancing and LCR, authorization, testing of vendor routes, fault management, security and fraud management, performance management, bandwidth management, and accounting management.
• Reporting – Custom daily (or weekly) reports providing details of performance and trends of key parameters, CDRs etc.
Eurus offers you the flexible choice of full time or after-hours only service options.
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